Integrating and effectively using live chat features in your customer service and lead generation experiences improves customer experiences to drive sales. Add Live Chat Services in your overall marketing program to reduce the barriers in communication for your business and speed up your sales cycle. At Hunter Marketing we often recommend integrating live chat options into your website, activating it through platforms like Google and Facebook, and strongly recommend supporting this feature in your organization the reduce pain points within user experience and communications.
If your business could benefit from faster customer responses, increased leads, and real-time lead capturing and qualifications, live chat services may be right for you. Your next step is contacting the Hunter Marketing team to identify the right chat service for your needs, incorporating it into your processes, and empowering agents within your organization to respond.
Businesses Activating Live Chat Features Can Expect
- Increased Sales Generation
- Reduced Sales Cycles & Cadences
- Improved Customer Experiences
- Increased Order Frequency
- Decreased Lag In Customer Communications
- Automated and Away Messages Give Instant Responses
- Smoother Transitions From Online To Direct Contacts
Live Chat Services Make Businesses More Accessible
In the “work from home” digital age overall customer service experiences we once expected from retailers, service providers, and business interactions have diminished to the brink of extinction. Restore your customer experience and get it off life support by incorporating live chat into your customer experience.
Automation & Away Responses
The biggest hesitation for businesses to not use live chat services when they should is the fear that notifications will come in at all hours of the day and night or go unnoticed. Technology accommodates a variety of schedules and includes away responses, automated responses, and the ability to turn chat support on or off based on agent availability to ensure that customers feel attended to, even when you are away.
Using Chat For Support
When customers have issues with your products, questions on usage, or need assistance, your chat services are there. In some instances using a live chat service to provide answers, tips and tricks, or assist with basic product knowledge can happen all without the need for live agent support. Within a few seconds customers can find a resolution and feel confident in their purchases and ongoing loyalty. If you are looking to use chat to enhance the customer support experience contact us today.